Terms of Service

1. Services

Socially Sorted provides Instagram and Facebook content editing, caption writing, scheduling, and publishing using photos, videos, offers, prices, and business information supplied by the client. The standard monthly package provides four feed posts and twelve stories weekly, plus four short Reels each month, across the two platforms together, not separately per platform. Reels are edited from client-supplied or captured footage and do not include professional video production.

Community management, customer service, replies to comments or direct messages, paid advertising, professional studio production, and any service not expressly listed in the signed agreement are excluded.

2. Optional services

Content-capture sessions are available in Cape Town and Johannesburg for R1,500 per session. Products may be shipped to Socially Sorted from elsewhere in South Africa. Session scope, product handling, travel, shipping, return arrangements, and any exceptional requirements must be confirmed in writing before booking.

TikTok is included in the R11,000 monthly package. That package includes the standard monthly service plus eight short TikTok videos each month, edited from client-supplied or captured footage. Four of those adapt the monthly Reels for TikTok, and four are additional TikTok-first edits. It does not include professional video production unless separately agreed in writing.

3. Initial term and continuation

The standard service begins with an initial three-month term. After that initial term, the service continues month to month until either party gives 30 calendar days’ written notice, subject to applicable consumer law and the signed service agreement.

A client’s statutory cancellation rights are not removed by the initial term. Where an early-cancellation charge is permitted, it will be reasonable and based on work already performed, services supplied, committed costs, and any discount granted—not used as a punishment.

4. Payment

Monthly fees and booked add-ons are payable in advance. Work for a new service month begins after cleared payment. Socially Sorted may pause preparation, scheduling, publishing, or account access while an amount is overdue.

Once work for a paid month has begun, no partial refund is due merely because the client chooses not to use the remaining service, subject always to applicable law and any remedy for a failure by Socially Sorted to perform the agreed service.

5. Client material and deadlines

The client must supply usable assets, accurate prices, offers, product information, account access, and feedback by the agreed deadlines. Delayed or incomplete material may delay or reduce what can be published during that paid period. Unused deliverables do not automatically roll over, and client delays do not extend the billing period unless agreed in writing.

6. Approval and revisions

Socially Sorted will provide the monthly content batch for approval before publishing. The standard package includes one consolidated revision round. Additional direction changes, piecemeal revisions, or work outside the approved scope may be quoted separately.

The client remains responsible for checking factual claims, prices, dates, contact details, product information, and legal or industry-specific statements before approval.

7. Rights to supplied and finished content

The client confirms that it owns or has permission to use all supplied material and that the material does not unlawfully infringe another person’s rights. After full payment, the client may use the final approved content created specifically for its business. Socially Sorted retains ownership of its reusable methods, templates, tools, and production systems.

Socially Sorted will only display client content in a portfolio, case study, or promotional material with the client’s prior written consent.

8. Third-party platforms and tools

Socially Sorted may use reputable scheduling, design, editing, storage, communication, and other content-production tools to provide the service. Instagram, Facebook, TikTok, WhatsApp, and other third-party services remain governed by their own terms and availability.

9. No guaranteed results

Socially Sorted does not guarantee reach, engagement, followers, leads, enquiries, sales, account approval, or uninterrupted access to any third-party platform. Results are affected by the client’s offer, pricing, customer service, market conditions, platform algorithms, and other factors outside Socially Sorted’s control.

10. Account access and platform risk

The client authorises Socially Sorted to access and publish to the agreed accounts for the service period. The client remains the account owner and is responsible for maintaining secure recovery information. Socially Sorted is not responsible for platform outages, algorithm changes, restrictions, suspensions, or data loss not caused by its unlawful or negligent conduct.

11. Governing law and disputes

These terms are governed by the laws of the Republic of South Africa. The parties should first attempt to resolve a dispute through written discussion. A consumer may use any complaint or dispute-resolution process available under applicable law.

12. Contact and updates

Socially Sorted is a trading name of K2026679039 (SOUTH AFRICA) (Pty) Ltd. Questions or notices may be sent to info@sociallysorted.co.za. Material changes to these terms will be communicated to active clients where required.