Privacy Policy

1. Information we collect

When you submit an enquiry, we collect your business name, WhatsApp number and package interest. You may also choose to provide an email address and message. If you contact us directly, we collect the information included in that conversation.

If you become a client, we may also collect billing and contact details, social media account information and access permissions, brand and business information, and the photos, videos, product details or other content assets you supply for the service.

2. How we use it

We use this information to:

• respond to enquiries and discuss the service you are interested in;
• prepare, edit, approve, schedule and publish client content;
• manage client accounts, payments, service notices and support;
• protect our systems, prevent misuse and meet legal obligations; and
• maintain ordinary business and financial records.

We do not sell personal information or supply it to third-party advertisers.

3. Service providers and content-production tools

We may use reputable hosting, email, communication, storage, scheduling, design, editing and other content-production tools to operate the website and deliver client work. These providers may process only the information needed for the relevant service and are subject to their own security and privacy terms.

Where information is processed outside South Africa, we take reasonable steps to use providers and arrangements that offer appropriate protection for that information.

4. Client content and account access

Client-supplied assets are used to produce the agreed content and are not published outside the client’s approved accounts without permission. Social media access is used only to provide the agreed service. Clients should keep account recovery information secure and remove our access when the service ends.

5. Retention and security

We keep enquiry and client information only for as long as reasonably needed for the purposes above, to maintain required business records, or to resolve a dispute. We use reasonable technical and organisational safeguards, but no online service or transmission method can be guaranteed completely secure.

6. Your rights

Subject to applicable law, you may ask us to confirm what personal information we hold about you, correct inaccurate information, object to certain processing, or request deletion where we no longer have a lawful reason to keep it. You may also lodge a complaint with South Africa’s Information Regulator.

7. Contact and changes

The responsible party is K2026679039 (SOUTH AFRICA) (Pty) Ltd, trading as Socially Sorted. For a privacy request or question, email info@sociallysorted.co.za. We may update this policy when our services, tools or legal obligations change and will publish the revised date here.